Amazon creates a new help page for Kindles losing access to the Store

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Amazon will disable in-store access to many older Kindle e-readers in August. We were the first company to report on this, and Amazon probably realized that many Kindle users would one day try to buy a book and couldn’t. In order to prepare its customer service teams, Amazon has just developed a help file which details which models will be affected and tells users what to do.

The help file explains in detail that the discontinued models that will lose access to the store are all Kindle models that do not have a touchscreen. These models will no longer be able to browse, purchase, or borrow books directly from certain Kindle devices introduced more than 10 years ago. You can still use these devices to read. As always, you’ll be able to browse, buy, and borrow books on other supported devices or through amazon.com/ebooks.

Which models will lose access to the store? Kindle (2nd Generation) International, Kindle DX International, Kindle Keyboard, Kindle (4th Generation) and Kindle (5th Generation). If you are unsure which device(s) you have, visit Identify your Kindle e-reader for more information. What do you do with your old device? Explore exchange options here. If your device is eligible for trade-in, you can receive an Amazon.com gift card for your old device and get discounts on a new Kindle. What Amazon didn’t say in the help file is that if you use promo code NEWKINDLE30 you can get 30% off a new Kindle and $50 free ebook credit, but you must have one of these models registered to your Amazon account.

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