Amazon warns of ‘fake’ messages from scammers ahead of holiday season | Personal finance | Finance


In an article written on its website this week, Amazon said it wanted to “help consumers” avoid identity theft scammers this Christmas season and had compiled ways for its customers to spot scams. In its post, Amazon revealed that fake order confirmations account for more than 50% of all identity theft scams reported by its customers.

Amazon noted that “unsolicited communications” made by scammers often refer to a purchase, which someone has not actually made.

He explained how the messages usually ask a person to “act urgently” and confirm the purchase via a fake link included in the message.

These messages may also trick the victim into calling Amazon’s “alleged” customer service number.

By doing this, Amazon warned that it could open someone up to having their personal or financial information stolen.

READ MORE: Energy suppliers accused of overloading nursing homes

Amazon noted that while it invests “significant resources to protect consumers and stores” from these scammers, the scams continue to happen.

To prevent someone from falling victim to an identity theft scam, Amazon urges customers to always follow six steps during Black Friday and Christmas.

The first step to avoiding these scams is for someone to verify their purchases on their Amazon account on the company’s official website.

If someone receives a text or email about purchasing a product or service, Amazon has urged people not to reply to the message or click on any links included in the message.


The company also warned against scammers pressuring people to buy gift cards for a sale instead of paying by debit/credit card.

It said, “We will never ask you to purchase a gift card, and no sale or legitimate transaction will require you to pay with gift cards.”

If anyone ever feels unsure after being contacted by a scammer claiming to be Amazon, then the “safest” action to take is to “stop engaging with the potential scammer” and contact Amazon immediately on their app or its official website.

He added: “Do not call numbers sent by text or email, or found in online search results. And remember that Amazon will not ask you to download or install software to log in to customer service and we will also not request payment for customer service support.

People can report all Amazon impersonation scams to Amazon’s self-service tool in a few steps and if someone is not an Amazon customer, they can report the suspicious message to email: [email protected]

Amazon says reporting on these scams helps the company “identify bad actors” and “take action against them, helping us stop scams before they happen.”

In 2022, Amazon initiated the removal of over 20,000 phishing websites and over 10,000 phone numbers that were used in identity theft schemes.

He also referred more than 100 Amazon scammers around the world to local law enforcement authorities.

Dharmesh Mehta, Amazon’s Vice President, Selling Partner Services, said, “Scammers trying to impersonate Amazon are putting consumers at risk.

“Although these scams take place outside of our store, we will continue to invest in consumer protection and educate the public on how to avoid scams.”


Comments are closed.