eBay waives fees and makes it easier to donate for Ukraine aid

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eBay is waiving fees for sellers in Ukraine and facilitating donations to support Ukrainian humanitarian aid from buyers and sellers on its platform. “To support our Ukrainian sellers, we’re waiving their referral fees,” eBay chief marketing officer Andrea Stairs said in a statement. post on the seller announcement board in the United States Friday.

Stairs said eBay also protects sellers in Ukraine from late shipping penalties, feedback and other account penalties. This protection will also extend to sellers shipping to Ukraine. “Additionally, we support humanitarian efforts in Ukraine by raising funds for the American Red Cross, Nova Ukraine and Save the Children,” she said.

eBay allows buyers to support these organizations through “Donate at Checkout,” and sellers can choose to donate a portion of their sales.

eBay will match up to $250,000 in customer donations through the end of March. Additionally, eBay will match all employee donations at a 2:1 ratio.

At Thursday’s Investor Day, eBay CEO Jamie Iannone opened the conference with a few words about the company’s support for Ukraine. “At its core, eBay exists to help people in communities around the world. It’s part of our raison d’être and why so many of us work here. And so for us, it’s very clear. We stand in solidarity with Ukraine. We understand the seriousness of this situation and we know there are limits to what a company can do to help, but we are doing what we can. We are taking action to support our vendors in the region. We have also suspended all transactions for buyers and sellers with addresses in Russia.

“To the Ukrainian people, our hearts are with you. We support you and we cry with you. Even in the midst of this crisis, we sincerely hope for peace and security. »

You can read more about Iannone’s keynote address to Wall Street investors and analysts at eBay’s March 10 Investor Day in this EcommerceBytes Newsflash article.

Etsy CEO Josh Silverman also offered a message of support for Ukraine during his company’s fourth quarter earnings call 2 weeks ago.

Amazon has also made an effort to offer assistance for Ukraine in many ways, including donating $5 million to UNICEF, UNHCR, World Food Programme, Red Cross, Polska Akcja Humanitarna and Save the Children. He has also worked closely with Ukrainian customers and partners to ensure the security of their applications. And it has suspended retail product shipments to customers based in Russia and Belarus and no longer provides customers with access to Prime Video in Russia.

Ina Steiner

Ina Steiner
Ina Steiner is the co-founder and editor of EcommerceBytes and has been reporting on e-commerce since 1999. She is a widely cited authority on marketplace selling and is the author of “Turn eBay Data Into Dollars” ( McGraw-Hill 2006). His blog was featured in the book “Blogging Heroes” (Wiley 2008). She is a member of the Online News Association (September 2005 – present) and Investigative Journalists and Editors (March 2006 – present). Follow her on Twitter at @ecommercebytes and send topical tips to [email protected] See disclosure at EcommerceBytes.com/disclosure/.
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