Should the USPS be allowed to limit the number of package scans?


The only way a seller can prove to a customer (and the marketplace) that they shipped an order is through a carrier acceptance scan. But some sellers report that their local postmen and post office workers refuse to scan more than a certain number of packages.

A post on the Amazon Discussion Forums October 25 turned into a debate about package scanning, customer claims for non-delivery and even postal relations when a seller posted the following:

“My local post office refuses to process more than 10 parcels at a time and states that I have to go to another post office (which is 10-15 minutes away). My post office is around the corner from my house. I asked to tell them where this policy was and they said they had it for a while but only recently it was enforced because a company shipped 50 packages.

“Is the post office allowed to do this? I told them it was weird and sounded like something they made up to get away from work. How do I report this or who should I- i report it no other post office i have i been to that i already said something like this they said they only have one counter and i should go to one However, each post office here has only one counter as they all face shortages.

Not all sellers agreed on the need to have their packages scanned by an employee when dropping them off at the post office. “Best practice is to have items scanned while you’re at it,” one seller wrote. “There are instances where the first scan will not occur until the item arrives at another fulfillment center and you get metrics for a late shipment.”

Another seller wrote, “My local post office won’t scan prepaid packages if you wait in line. It’s very small with only one person working at the counter. I have to put my packages in a big bin that says a sign saying “ALL PREPAID PACKAGES HERE. DON’T WAIT IN LINE TO HAVE PACKAGES SCANNED.” There are employees in the back who pick up prepaid packages and then scan them.”

The subject turned to USPS SCAN Formsdesigned to allow shippers to use a single form to get an acceptance scan for all their packages:

“As the previous two posters mentioned, you need to create a SCAN sheet. This not only saves time for you and the clerk, but also for other people you are bothering by bringing in a mountain of packages.

“On Amazon, you can find the tool to create them by going to the ORDER REPORTS > END OF DAY FORMS page

“It will give you a single page with a single barcode containing all the packages. Once scanned, it acknowledges all packages at once instead of having to scan them one by one.

“It’s not uncommon for small or even large post offices to ask you to use them if you have more than a handful of packages. It will also make your trip faster and the clerk more friendly.”

During an eBay for Business podcast in March, eBay responded to similar reports that the USPS was limiting the number of scans allowed in the mail. eBay advised sellers to use a SCAN form as a workaround to get acceptance scans for all their packages, as we reported in EcommerceBytes Newsflash.

But in the comments section of the article, an eBay seller wrote, “Why doesn’t the shipping team tell you that eBay doesn’t recognize a scan from a scan sheet when someone “A claim the item was not received? According to eBay, this scan does not show usps was physically in possession of the package and has denied sellers seller protection.”

Sellers were also skeptical that Amazon would consider scans of a SCAN form as evidence in the event of a claim. “Has anything changed that Amazon now accepts scans of scan sheets as proof of shipment (for individual items) in the event of a dispute,” one seller asked in the Amazon forums thread. .

The fact that there have been over 300 comments on this thread shows how important the issue of scanning and tracking is for sellers.

Have you encountered limits on the number of scans a postman or clerk will perform on your behalf? And have you ever seen an online marketplace deny a claim based on an acceptance scan obtained through a USPS SCAN form?

As the holiday shopping season progresses, it becomes more important than ever to ensure your packages are tracked by carriers. Feel free to share your tips below.


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